Dear Mr. Balbas,

I just wanted to take the time tonight to especially thank your company and the fine employees I have came into contact with Chad Jones and Sean Robinson. Sean did an excellent job of supervising the drying out  of our garage apartment after my dad left the kitchen sinks plugged and the water on for over an hour. He was patient and thorough and got all the wet drywall and wet insulation remover quickly. As my father is 91 and we wanted him to move back in his place as soon as possible I had to take the Chance on Chad by giving him a 10,000 check despite what my insurance agent telling me not to do so. It was a little nerve wracking but, Chad explained it all very thoroughly and I decided to go with him and it all worked out very well. Chad managed to match the flooring exactly and the garage work came out better than it was originally. My dad is back in his place a little over a month since the damaged happened and today Chad came by to re-pay me the upfront money I put down. The apartment is restored beautifully and though I wish the whole thing never happened, considering that it did, I just want to thank your company again for all the careful work you did and all the good communication that Sean and Chad offered me so that I always felt I knew what was going on. They are both very nice guys and put in a lot of hours beyond normal closing times to do so. Thanks Again SERVPRO and especially to Sean and Chad.

Sincerely Yours,

Betsy K

SERVPRO totally rocked and helped me when I was in a position I couldn’t deal with. Jumped right on it, amazing results, don’t look any further, go with SERVPRO of Flathead County, they will take care of business!!!

After a big wind storm we found it had blown of our roof shingles. SERVPRO came out and tarped the roof, worked with our insurance the repairs were completed within a few days!

After we left our basement windows open during a rain storm we had water come in. SERVPRO came out and worked with us to dry and remediate the damage. Overall they did a good job and we would use them again!

Called in the middle of the night for a broken water pipe. Crews arrived shortly after we called and the drying was quick and efficient!

They came and did a great job cleaning our buildings carpets. Will use them again! Thank you!

Great job cleaning and disinfecting our church to allow us to have Sunday Service. Thankful for this company and the work they do!

Quick to respond and limit the damage. High level of communication throughout the process and very thorough on the work performed. Amazing company to work with!

After our dogs caused a fire in our house we called SERVPRO. They were at our house the morning we called getting all approvals from our insurance. The cleaning went great and almost all of our contents were restored!

SERVPRO did a wonderful job cleaning up after our fireplace failed causing extensive damage. We would recommend them to anyone!  

After a bad storm we had some roof damage and a tree that went through the roof!. SERVPRO was able to come out that night and remove all debris and tarp our roof so we didn't have any further damage! Very Happy with the quick response and quality of work from this company!

We had a bad odor in one of our rental properties. We called SERVPRO and they were able to come out, assess what was causing it and quickly remedy the odor. All was communicated and completed while we were out of the country! Great job all around!

Appreciated direct access to Jacob, clear communication and constant updates

We have never been happier, in a terrible situation SERVPRO came immediately. It was late in the evening and they were here helping every step of the way. We found out our insurance wouldn't cover the situation. Jacob went above and beyond making sure he could help us as much as possible,. Great working with people that actually care about the person and understand that most don't have piles of money sacked away, yet still go out of their way to make sure they help take care of everything possible to make your life easier. Hoping we don't need this type of service again :-). If we do we will never call anyone else, very down to earth reputable guys. Being awesome and making a less than great situation a lot less stressful. Would refer anyone and everyone to them. THANK YOU! Sarah L.

Staff went over and above I believe what was required very pleasant and professional. This company is truly an asset to our community. Thank you so much ,roxy Jacobi

Jacob is done a fantastic job advocating for me through the whole process of dealing with insurance and restoring my home after a fire. I've been very pleased with him and his employees.

We have had SERVPRO of Flathead County come out twice. once for carpet cleaning and once when a pipe broke in our house. They were prompt, professional and very knowledgeable. We will never use any one else!

We had SERVPRO come out to clean our carpets and some rodent droppings in our garage. They were very thorough and did a great job cleaning up the mess!

Very professional and the whole team wants to help!

I would recommend this company to anyone. A water line broke in my house and flooded our finished daylight basement. They arrived 45 minutes after I called them, started removing furniture, drywall, insulation, carpet, etc. They had the dehumidifier and fans going in no time. Two days later everything was completely dried out. They submitted everything to my insurance company, and my check came in the mail a week later to start rebuilding. I have zero complaints and would never use anyone else.

HUGE shout out to Jacob Balbas the owner of SERVPRO and his team.  He came to my rescue when my downstairs took a crap (sewer back up) what a mess. (NO pun intended)

When I called Jacob he was quick to respond, patient, perfectional and just took the worry out of a nasty situation.  I had no clue what to do and where to start.  He answered my questions, walked me through it and took care of it all.  He has absolute integrity, honesty, and respect.  That says it all.  Hands down he has earned my trust and will always be my go-to person.  Thank you Jacob Balbas from the bottom of my heart.

SERVPRO staff was great to work throughout the entire process. That kept me well informed and were very courteous and professional.

Extremely courteous and much more professional than expected..

Back in August we had some mold issues after a storm, SERVPRO was very detailed and efficient.  They did a great job.

Jacob and his crew were all great to work with. All being very kind and courteous. I would highly recommend them.

Jacob was amazing, and prompt. He knew what he was doing and completed the job quickly. Thank you SERVPRO

When my tub overflowed I called SERVPRO. Pleased with their thoroughness, I would highly recommend them! 

Jacob and his team at SERVPRO of Flathead County did a superb job of cleaning up my home after a water shutoff valve failed in my home in Swan Lake. Jacob showed up at my home in only 1 hour on Memorial Day and started the cleanup process. Jacob and his team performed like the true professionals they are. The entire cleanup was completed before the end of the week. Results? Like the ad says, "Like it never even happened."

In March our shop had a pipe break, SERVPRO was efficient and got things dried and back to normal in a short time. Great customer service.

I highly recommend using Jacob Balbas owner of SERVPRO for mitigation and rebuild of your home. He and his team were professional, quick responding, customer satisfaction driven and displayed a tremendous work ethic. Jacob was a great communicator and worked with me and my insurance company to secure and complete our claim. He has extensive experience working with insurance adjusters and helped us to navigate the unknown (to us) confusing insurance jargon.

We had a water pipe weld fail and resulted in a leak inside our pantry wall. It caused extensive damage to pantry, laundry room, kitchen floor and downstairs bedroom. Jacob and his team quickly and efficiently went to work to locate the leak, remove drywall, mitigate our mold issues and assisted in coordinating the sub contractors to rebuild our home. We are so happy with the results and enjoyed working with Jacob and his entire team. We can't say enough about our positive experience with SERVPRO and Jacob. He will treat you fairly and exceed your expectations.

SERVPRO is the BEST. When I lifted the trap door to my crawl space I was shocked to see green mold covering the under side of it. In a very short amount of time a burst pipe on my hot water heater had increased the humidity and temperature in my crawl space so much that it had become a horrible mass of new mold patches through the entire area. It took me less than 10 minutes to start searching for help. I cannot say enough about how glad I am that I found SERVPRO. Jacob was there in no time and helped us through the entire process. Starting with being present when the insurance adjuster came. He began the process of clean up prior to insurance approval so that the problem would not continue to get worse. I appreciated that they worked within the amount the insurance policy would cover. I was so impressed that they went above and beyond that amount without additional cost to us, making sure we were well taken care of and that our house was safe to move back into. Many thanks for such great service. If ever I am in need of any kind of clean up again I am going to make SERVPRO my first call! Truly it is better than prior to the mold invasion :)

Jacob was very professional and easy to work with especially after some storm damage. Excellent customer service and excellent work. Definitely recommend SERVPRO for restoration service in Flathead Valley.

In February of 2019 I arrived home after a week vacation to find a total disaster in my home. A frozen pipe had burst in the upper level of my three story home affecting every room and almost all of my possessions. Ceilings were fallen, furniture destroyed and the total damage was unbelievable. SERVPRO of Flathead County arrived and with full confidence told me they could handle something of that great of size. They walked me through everything that they needed to do and why and went to work immediately. I cannot say enough great things about this company and the amazing work they did for me. They worked with my insurance in all aspects with no delays. I was completely blown away with how professional, how honest and how well this company works. I fully trust this company with my life and could not have asked for a better service!